Company description::
Xceed, largest and most sophisticated contact center in the Southern Mediterranean region with a capacity of 1600 web-enabled, multi-channel workstations. Xceed offers inbound / outbound integrated customer contact solutions ranging from Customer Acquisition, Customer Services, Database Management, Direct Response Management, Helpdesk / Technical Support, Order Handling, Research Services to Back Office Solutions. It currently manages programs for clients covering four (4) different continents, in eight (8) different languages. Xceed is the first and only COPC-2000® certified contact center in North Africa and Southern Mediterranean Region. Xceed is certified in the following: ISO 14001: 2004 Environmental Management Standard; OHSAS 18001:1999 Occupational Health and Safety Management Systems; COPC-2000®; and ISO 9001:2000 Quality Management System. |
